Cyber Analyst and Helpdesk Technician

Cyber Analyst and Helpdesk Technician

The Opportunity:

Your combination of people skills and desktop and system administrator knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the US Navy? We’re looking for a system administrator with background supporting Windows, Linux, or MacOS devices.

This is an opportunity to gain experience across multiple operating systems while supporting our DoD customer. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges as we continuously improve our individual, team, project, and customer capabilities.

Join us. The world can’t wait.

You Have: 

• Experience providing Tier 1 and Tier 2 IT support on IT secure and unsecure systems and network
• Experience in providing IT software and hardware support such as server support, desktop support, account administration, data transfer support, and operating systems upgrades
• Experience providing remote desktop support to resolve critical IT-related issues
• Experience answering user’s inquiries regarding computer software and hardware operation to resolve problems
• Experience working in a team environment and with all levels of management
• Secret clearance
• HS diploma or GED
• DoD IAT Level I or II Certification and IAM Level I or II Certification

Nice If You Have:  

• Experience as a System or Network Administrator
• Experience interacting with service providers to resolve IT system, connectivity, and network issues
• Experience providing problem solutions to meet requirements while adhering to security policies and plans
• Experience using enterprise service tools including ServiceNow to document and track incident tickets
• Experience with Windows and Linux environments
• Experience with ACAS scan configuration and execution
• Knowledge of DoD STIGs or SRGs, and Navy cybersecurity policies and requirements, and of ticketing systems, such as Remedy or ServiceNow
• Bachelor's degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Create Your Career:

Grow With Us 

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.  

A Place Where You Belong 

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time. 

Support Your Well-Being 

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.  

Your Candidate Journey 

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $60,300.00 to $137,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.