Chief Information Security Officer

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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The CISO, reporting into the CTO, will lead our security organization that is responsible for our security operations, securing the technology and products, and supporting corporate development, sales, compliance, and audit teams. You will lead all information security and data protection initiatives. The CISO function works closely with various teams across PagerDuty including products, engineering, legal, sales, compliance, and audit to manage inherent risks and mitigate vulnerabilities in software, systems, architecture, processes and practices. We are looking for someone who can bring technical expertise and risk management experience while at the same time a critical, action oriented leader that is comfortable working cross functionally.

The security organization goals and primary responsibilities are:

• Protection of the confidentiality, availability, and integrity of customer data and building/maintaining customer trust.
• Partner with product/engineering, corporate operations, and employees to build and maintain a security-aware culture where everyone understands and plays their part
• Provide thought leadership on modern security operations and be an industry leader in creating trust through security.
• Supporting go-to-market initiatives in both pre- and post-sales motions to leverage security and compliance as a mechanism for business value
• Achieve and maintain core certifications that credentialize PagerDuty in the marketplace and increase PagerDuty’s total addressable market
• Define, measure, and report on security program KPIs that illustrate program maturity and what ‘good’ looks like, to employees, senior leadership, and the Board/Audit Committee
• Build a diverse and inclusive security team that scales efficiently as the company grows and creates opportunities for career growth & advancement

 How You Impact Our Vision:

• Retain and recruit top talent; enable and empower them to thrive
• Strong partnership across Engineering, Product, Marketing, Finance, and People organizations
• Align your organization’s goals with PagerDuty in a manner that provides clarity of purpose, motivation, and inspires creativity → ensuring the security function provides organizational value
• Create and own the long term vision and strategy that is communicated regularly to inspire confidence and generate excitement
• Anticipate strategic and scaling related challenges with thoughtful long term planning through collaboration with key stakeholders
• Embrace opportunities to take new risks to learn quickly
• Support a culture that allows the organization to champion the customer, aim higher, and continuously improve in everything it does
• Consistent delivery against commitments, with ample visibility into progress, challenges, and outcomes
• Strategic partnership with corporate development activities that help the company grow and lead the market

Requirements of role:

• You have led and grown security organizations at an executive level in high growth SaaS environments at scale
• Experience as a builder or breaker in your past
• Current security certifications, including CISSP or CISM are helpful.
• Experience with:
• Securing highly dynamic cloud environments is useful (AWS, Azure, Google Compute)
• Securing high velocity workflows in Continuous Integration and Continuous Deployment environments
• Security Operations and Controls
• Leading and directing technical staff in the execution of security program and project initiatives
• Crafting and leading compliance programs for the business
• Business continuity management, and disaster recovery
• Performing and leading information security related audits
• Familiarity with GDPR, ISO27001, SOC, and FedRAMP are all useful for this role

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users. 
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes @pagerduty on Instagram.